Global Senior Training and Development Manager

About us

Dyson leads the way in ambitious engineering, pioneering technology, and world-class customer service. As a global powerhouse, our Contact Center and Repair business sits at the frontline of our reputation of delivering exceptional care and problem-solving expertise daily.

About the role

We are seeking a visionary Global Senior Training and Development Manager to sculpt, lead, and execute Dyson’s training strategy for these mission-critical teams.

You’ll need a strategic mindset and a passion for developing talent in complex, high-volume operations. A track record of leading global training programs that drive measurable business impact. A decisive, influential leader who thrives in a dynamic, multicultural environment, balancing big-picture vision with relentless attention to detail. Experience building and leading high-performing teams across multiple geographies. A champion of innovation, driving new learning technologies and approaches that keep

Dyson at the forefront of customer support excellence.

Key Responsibilities

• Global Training Strategy: Architect and deploy a unified training vision for Contact Center and Repair business units. Align learning initiatives to Dyson’s global standards, business objectives, and emerging customer needs.

• Leadership & Team Development: Lead and inspire a team of regional Training Leads, fostering a culture of excellence, collaboration, and continuous improvement.

• Program Design & Execution: Oversee the development, delivery, and ongoing enhancement of technical, product, and customer service training solutions; leveraging the latest in learning science and technology.

• Stakeholder Partnership: Collaborate with senior operations, HR, and business leaders to identify capability gaps, forecast future needs, and ensure training drives measurable performance improvements.

• Quality & Impact Assessment: Institute rigorous evaluation methods including KPIs, skill assessments, and performance analytics. Report and communicate outcomes to executive leadership.

• Change Management: Lead transformative learning initiatives supporting new products, technologies, and processes; ensuring global teams are fully equipped to deliver a consistent, exceptional Dyson experience.

• Budget & Vendor Management: Oversee training budget and manage relationships with external content partners and technology providers.

• Digital Learning Transformation: Champion the adoption of digital learning technologies, including AI-driven content, adaptive learning platforms, microlearning, and immersive methods such as AR/VR for technical skill acquisition.

• Data-Driven Learning: Embed advanced analytics into all learning programs; monitor engagement, performance, and ROI in real-time, and adjust strategies proactively to maximize effectiveness.

• Personalized Learning Journeys: Lead the transition from one-size-fits-all training to highly personalized development paths, leveraging data, automation, and predictive insights.

• Agile Development & Continuous Innovation: Foster a culture of experimentation and rapid prototyping for new learning technologies and methods; scale successful pilots globally.

• Future Skills Forecasting: Work with senior leaders to predict and address emerging skill requirements, keeping Dyson’s Contact Center and Repair teams ahead of industry shifts.

About you

• Bachelor’s degree required; advanced degree preferred (e.g., MBA, Education, Organizational Development, HR).

• 10+ years in training, talent development, or operational leadership roles, with a focus on consumer services or technical support.

• 5+ years leading multi-regional teams; experience managing Training Leads/Specialist preferred.

• Expertise designing and implementing large-scale learning programs using digital platforms, blended delivery, and innovative methods.

• Proven success in stakeholder engagement, project management, and budget oversight.

• Analytical orientation: able to translate training metrics into actionable business insights.

• Outstanding communication, facilitation, and cross-functional leadership skills.

• Strong understanding of contact center and repair operations; experience in technology or consumer electronics advantageous.

• Proficiency in Microsoft applications, MS-team, Word, PowerPoint and Excel.

• You are proficient in data analysis and data-based decision-making.

• Able to embrace ambiguity and exercise editorial judgement.

• Ability to synthesize complex processes into simple and engaging language.

• Clear track record of helping customers/partners/clients achieve and evolve business results.

• Proven skills and success in process improvement design and workflow analysis.

• Experience working in a global organization.

• Ability to travel globally as required.

Benefits

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.