Employee Services Senior Administrator

About us

The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions.  We are competent and passionate about work – highly resilient to challenges.

About The Role

The Employee Services Specialist is responsible for managing HR-related processes, promptly resolving employee concerns, and ensuring a seamless experience for employees in areas such as payroll, benefits, and policy administration. In addition to core employee services responsibilities, this role requires demonstrated expertise in labour compliance, supporting the organization with adherence to labour laws, statutory requirements, and employee rights regulations.

Key Responsibilities:

1. Employee Query Management

• Serve as the primary point of contact for employees regarding HR queries, such as payroll discrepancies, benefits, employment policies.
• Escalate inquiries that require in-depth compliance reviews to the appropriate team.

2. Labour Compliance Support

• Ensure compliance with labour laws and regulations, such as workplace safety, wages, statutory benefits, leaves, and termination practices.
• Proactively advise employees and managers on labour law-related responsibilities and rights.
• Track and respond to grievances and allegations related to statutory non-compliance, escalating serious cases where needed.

3. Statutory Compliance Administration

• Maintain and ensure the accuracy of statutory documentation related to payroll, benefits, and employment contracts.
• Prepare and update compliance-related reports, and assist in internal or external audits.

5. Onboarding and Offboarding Compliance

• Assist new hires during onboarding by ensuring statutory documentation (e.g., EPF nominations, ESIC enrollment, Form 11) is completed accurately.
• Administer compliance-related processes during offboarding, such as final settlements, gratuity payments, statutory acknowledgments, etc.

7. Reporting and Risk Mitigation

• Maintain detailed records to demonstrate compliance with statutory and labour regulations, including audit trails for employee cases.
• Identify compliance risks and suggest corrective measures to mitigate those risks within HR operations.

8. Supporting Employee Engagement Initiatives

• Advocate for employee rights and workplace inclusivity as part of engagement initiatives.

Qualifications & Skills:

Education

• Bachelor’s degree in Human Resources, Business Administration, Law, or a related field.
• Certification/training in Labour Laws or HR Compliance (preferred).

Experience

• 4+ years of experience in employee services, HR operations, or compliance-related roles.
• Strong background and hands-on experience working with statutory compliance requirements, particularly in [region-specific laws, e.g., Factory Act, Labour Law Act, Shops and Establishments Act].

Core Competencies

Labour Law Expertise:

• Extensive knowledge of local and national labour laws, regulations, and statutory benefits.
• Ability to interpret and implement complex legal frameworks in operational processes.

Attention to Detail:

• High level of accuracy in maintaining compliance-related documentation and records.

Communication Skills:

• Clear verbal and written communication to explain labour laws and employee rights effectively to internal stakeholders.

Problem-Solving Skills:

• Ability to resolve employee concerns and compliance issues through investigation and thoughtful solutions.

Ethical Judgment and Integrity:

• Ensures confidentiality and demonstrates a commitment to treating employees fairly while maintaining compliance integrity.

Technical Proficiency:

• Proficiency in HRIS systems and compliance tracking tools.
• Familiarity with payroll tools and tax filing systems relevant to labour regulations.

Technical Skills:

• Experience with HR compliance tools and statutory reporting platforms 

• Advanced Excel skills for compliance reporting and calculations.

Key Performance Indicators (KPIs):

• Percentage of employee concerns or grievances resolved within SLA timelines.
• Statutory compliance audit results and risk mitigation measures implemented.
• Accuracy and timeliness of statutory filings and reports.
• Employee satisfaction and engagement levels with compliance-related processes.

Work Environment:

• Office-based 
• Collaboration across HR, Payroll, Legal, Operations, and Finance teams for seamless compliance and employee experience delivery.

Candidate Requirements:

• Hands-on experience with Workday and Case Management systems is essential.
• Exceptional verbal and written communication skills.
• Proficiency in Excel and the Microsoft Office Suite.
• Previous experience in employee administration processes, particularly in the India/ANZ regions.
• Strong problem-solving abilities, with a keen attention to detail.
• 6-7 years of experience in India HR Operations is required.
• Actualized knowledge of Indian labor laws applicable in PAN India.
• A university degree is mandatory.
• Fluency in English and clear and concise communication style.
• Thorough and detail oriented.
• Self-motivated and inquisitive.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.