Summary
- Salary
- Competitive
- Team
- Customer Care Enablement
- Location
- Netherlands - Amsterdam Office
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the role
We’re looking for a strategic, relationship-focused Customer Success Senior Manager to partner with the Managing Director (MD) of our Fast Growing Markets – Central. Your mission? Connect our customer function with market leadership, ensuring both teams hit their ambitious goals and deliver outstanding service.
- Executive Partnership: Act as the trusted advisor to the MD, aligning customer strategies to market objectives through regular strategic reviews and proactive support.
- Customer Success Strategy: Design and execute tailored customer success plans, closely tracking KPIs, adoption, and satisfaction to ensure alignment with business goals.
- Cross-functional Alignment: Serve as the bridge between the MD and Customer team, collaborating to resolve issues and championing the market’s needs across Dyson.
- Operational Excellence: Guarantee high-quality, timely service delivery while constantly driving improvements through feedback and performance analytics.
- Advocacy and Improvement: Gather market feedback and insights, identifying opportunities for innovation and advocating for changes that enhance the MD’s and customers’ experience.
This is a pivotal role—driving success and transformation across our growing markets.
About you
- Experience in fast-growing markets or strong market knowledge.
- Customer service or repair background preferred.
- Collaborative, communicative, and skilled at building relationships across teams.
- Keen problem-solver—able to turn strategy into action and deliver results.
- Strong stakeholder management, comfortable working with leadership and cross-functional partners.
- Passionate about elevating the customer experience at Dyson.
- Familiarity with distributors in rapid-growth markets is a plus.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
